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Innova has the best Service

Hello All, 

This is defiantly a shout out to Innova-ABM and Michael. In the past 1 1/2 weeks Michael has guided me through two different issues all which were my fault. He had the patience to get me through timing my machine and did my bobbin set-up with such humor as well. I can't say THANK YOU enough , it has been a very stressful time that was put to rest with his technical guidance and patience!

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Good Things

Just over a month ago, I took delivery of my 26" Innova with Lightning Stitch. I cannot say enough good things about my experience with Accomplish Quilting in the sale, delivery and training with my new machine! It was a delight all along the way! In this day and age, we seem to be accustomed to mediocre customer experiences, so it was AMAZING to work with a truly fabulous dealer! I have to mention delivery and set-up with Scott -- what a hard-working individual who represents Accomplish Quilting and Innova so well!! It was also a treat to receive training on my very own machine with Nancy Clark McNally! THANK YOU to everyone at Accomplish Quilting!! I am absolutely thrilled with the Innova and your fabulous customer experience! I have a huge stack of practice quilting as well as a couple of customer quilts under my belt. Such a joy! Thank you!

Amy Lobsiger from Ferndale, MI

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White Van

An unidentified white van came to our house at 930 this a m and things happened. 
Matt, Keith and newbie Jim made it happen today! They installed my AutoPilot; I learned, we laughed, we ate brownies and a quick but late lunch - near 4 p m. 
How exciting! Of course the "A" Team did a fabulous job. Worked all day, did other things: installed my Pro-Tension, horizontal spool, and front laser. They also wondered why my old tension system never failed me b/c it was not only installed incorrectly but had an additional spacer that they had never seen. My rule has been not to fix it if it isn't broken hence I had no idea it was wrong. 
Sew tonight I'm the happiest person in Gainesville FL. I pray the unmarked van continues to sprinkle its expertise as it safely speeds along the highways and byways!!
Bless this great team and ABM!!
Liz Torrence

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Proud Owner

This is a company that is passionate about their product. For anybody interested in a review of Innova, I would like to say that I am a new and proud owner of an 18" SR Innova machine. I cannot say enough words to describe how happy I am with this product. It sews beautifully and does everything I hoped for. It is a very dependable and a well made machine and frame. I have had my Innova for almost 2 months and have had 2 thread breaks!!! Both were my fault.

I bought my machine from Virginia Long arm Network and went there from Pa for Sat and Sun weekend training. Val, Michelle, and Polly are experts and I feel I had superior training. They covered everything from maintenance to loading the quilt to sewing. With their knowledge and expertise, I came home with much confidence. Greg came and set my machine up and I was sewing perfect stitches in less than 4 hours.

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Words of Praise

Dear Joanne,

       I have no idea if your business is doing well or not.  What  I do know is that you have been 100% successful at the most important job in the world.  Levi is a wonderful person.  He was patient with this old lady, explained things in a way that I could understand and never seemed in a hurry or flustered if I asked him to repeat something.
       In this life that we are forced to lead, remember, no one will remember if you had a expensive car, big house, lots of money.  However,  after we depart this world we will be remembred by the way our children treat others and their kindness.  That is our legacy.
      It was a real joy getting to know your son and am looking forward to getting to know you, his mentor..
      Loved Paula's new machine, am so happy for her.  I had been trying to get her to upgrade to the Innova but since I had so many tensions problems I think she was a little hesitant. I am glad that she had time to sit and visit with you at the Dallas Quilt Show.  I am sure she is going to have many happy hours on your machine.
       Will see you when her and I come down for her class,

                        Sincerely,
                                  Mary Cavitt

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Adjustment to My Innova

I wanted to follow up to thank you for sending Matt Dorey to check out my Innova when he was in
Denver for the Sew Expo. Matt was very friendly, professional, and helpful. He made one huge (in
impact) adjustment to the carriage and several more minor adjustments which have resulted in my
Innova stitching the way I knew it could/should.
Thanks to you and Matt for your commitment to excellence in your products and service.
Sincerely,
Sharon Haertling
Raven Feather Quilting

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Happy With My Innova

I just wanted to let you know how happy I am with my Innova.
Keith did a fantastic job of installing my machine. He
answered all my questions and he was extremely patient. He
arrived promptly and worked non-stop the entire time. He's
extremely professional and an all around nice guy.
I have a question or two for Michael but the machine runs as
smooth as silk.
Thank you for your assistance in getting the install scheduled in
spite of everyone's busy schedule. I misplaced Heidi's email so
please thank her again for me.
Sincerely,
Nancy Bailey

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Michael

Do not hesitate to call Mr. Wonderful...when I posted a problem last week, within minutes my
phone rang and guess who it was..LOL..I tell you the man doesn't sleep and he loves to help
us....I will NEVER buy anything but an ABM Innova...their customer service is #1
Kathy V in NY

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Love My Machine

Hi Heidi,
I know that you are probably away and that you probably don't remember me. I live in Virginia,
and I bought the machine factory direct from you over the phone one Saturday morning... I just
want to tell you that I love my new machine. It is awesome. It's quiet...I love the open toe
foot...The stitches are super. The table is the best. I'm so happy.
Also I want to say thank you for the gift package that you sent. I love the little oil pen gizmo, the
SITD ruler, and the Pam Clark book and stencils are wonderful. And the INNOVA pin...I will
wear at my next quilt show.
Sew many thanks. God Bless.
Pat

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Great Service

Matthew,

Wow, thank you for sending Keith over the divide.Other than the tension issue, he got the rails equal distance apart, leveled or lowered, the wheels, checked the timing, and tuned it up a bit and lowered the back take up rail. The machine is so smooth now. It used to feel like it was trying to jump off of the table. Keith installed the new tension unit and worked as hard as he could to get it to mess up. It was GREAT! I know why I purchased an Innova and all of the owners are not wrong ABM is the best, Thank you for your help.

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Thanks for Your Help

Michael -- it was so fantastic that you were available to answer my call today. Once you helped Aimee
find the bracket under the carriage that was hanging up the motion, she saw a big improvement in the
Innova's responsiveness and ease of movement. However, it was still not where she expected it to be
but she sounded convinced it was something peculiar about my machine. She said she was still very
much interested in the Innova and will either go down to Amy Hunter's shop in Kansas City and try
hers or wait until the Omaha Quilt Show when I believe Amy Hunter has a booth (I am checking on
that).
The reason she is looking to switch from her A-1 to something else is that she has had so many
maintenance issues and is not happy with customer service -- they have changed out the head three
times and they still can't find the problem. I told her that would never happen with an Innova and then
you proved that ABM customer service is the greatest. She was impressed.
I will be at Paducah in April and will try free-motion on the show machines to see if I can tell the
difference. Since I am doing all computer quilting, I don't have a problem. But if the Innova dealers
want to send potential Omaha area customers to me for a hands-on trial, I need to make sure the
machine works well.
Thanks
Judy

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Needle Overshooting - Customer Support

Again, ABM International demonstrated their great customer support. After I reported, on the Yahoo group, my problem with the needle overshooting and staying in the fabric when I stopped, Michael called ME and talked me through fixing it. All fixed.

I'm sure glad I don't have to lug my 18" Innova in for service all the way to Texas!!!! Or any where else, for that matter.

Thanks again, ABM International for a great machine and great customer support.
-carolyn

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Kudos to Virginia Longarm Network

I have had my Innova for 2 1/2 years. I love this machine. I have never had any trouble. But this week on Tuesday evening, after 10 P.M. the Hook Drive Belt broke. Have you ever broken this belt? Of course my beautiful custom quilting work was then forestalled.

Lucky for me, I live in Virginia. First thing on Wednesday I called Valerie Schlake at the Virginia Longarm Network. She is my Innova dealer and with blazing speed Valerie was able to set me up with an on site service call on Thursday. A wonderful young man named Greg came and replaced the broken belt, and had my machine put back together in no time at all.

My machine has been busy quilting long into Thursday night and started working first thing this morning. I'm so lucky to have Virginia Longarm...If my belt had broken last year at this time I'm not sure how long I would have waited for service, because we did not have
an Innova Dealership in Virginia.

Kudos to Valerie and the Virginia Longarm Network. Great customer service, knowledge, and speed.

If you are nearby, I hope that you can visit Valerie and the Virginia Longarm Network Showroom and Trainning Center. You will find it in Oilville, VA at 2085 Valpark Drive. Here is the phone number. 804-708-0741. Or you can visit on line at www.VirginiaLongarm.com.

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Innova and European Quilt Shows

Dear Kandy and Neal,

I have had my Innova long arm quilting machine here in Basel Switzerland for over a year now and wanted to write to let you know how pleased I have been with the investment.  There is always a quilt loaded in the machine and each quilt gives me a new experience to help perfect my quilting.  The lessons I took last June from Teryl Lloy were an invaluable start!

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My only regret is that I didn't purchase an Innova years ago

I live in Delaware and purchased my Innova in 2011 at the Lancaster AQS Show after trying every longarm machine in the place several times over a few days.

As part of my purchase I was offered a 3-day class from Teryl and I went out to St. George and took advantage of this. Great class and I highly recommend you take her classes. Obviously being in Delaware I couldn't turn to Let's Quilt for service and Michael and alll the folks at Innova have been there whenever I have needed help. This help has been 24/7, and yes, I have even used it at 2am on a Sunday morning. When I purchased I was told about Innova's 24/7 customer service and it was the icing on the cake so to speak that sealed the deal. Amazing knowledgeable help.

But what attracted me to step into the Innova booth was its solid construction---I'm an engineer. The frame is solid. As I tried other machines I couldn't get over their vibration and the flimsy frame construction. Innova's frame is solid. I found the machine itself to be light-weight and easy to move. I have a 26" and even with the larger machine, it's easy to move.

The Innova permits me to any use thread I want, and I could quilt in any direction while maintaining great thread tension. At two competitor booths the sales folks *yelled* at me to 'GO SLOW in that CURVE' so that the thread tension would be OK. I was *yelled* at to slow down as I moved from right-to-left too. I was also advised as to what threads worked best in *their* machine. I don't need to do that with my Innova, I just quilt in any direction I want, with any thread I want.

And Innova requires us to oil only the bobbin so there isn't any fear of oil dripping onto our lovely quilt top.

I also purchased the autopilot because I quilt for others. It does what I need it to do. I didn't look at other computer systems so I don't know if there are features present or missing that other systems have.

My only regret is that I didn't purchase an Innova years ago.

Carole, Delaware
26" Jeannie w/ AP & LS

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In Love With My Innova 26

I bought my Innova from Val at Virginia Longarm and I am in love with my 26" with AutoPilot and Lightning Stitch.  I have a 12 foot frame.   I have had my machine for a little over a year.  While I like to do free motion quilting, I find that my autopilot is super for pantos and I love to be able to design my custom quilting "on screen" before I start quilting. I "audition" designs and try out different looks so I get the best quilting on my quilts.  Auto pilot has a learning curve but I don't think its steep.  You just have to spend some time playing and being comfortable with it.  Every time I do another quilt I learn something.  I am a hobbyist and do not quilt for others so I get to play without worry.  Innova is the best machine as far as I am concerned.  Michael is absolutely super to deal with -- no problem is too small or too big -- and he always either answers the phone (any time -- day or night) or gets back to me in minutes.  I had another machine (actually two) before I bought my innova and I could not be happier now.  Hope you end up with an Innova!

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Why I Bought My Innova

I bought my Innova from Teryl after learning on 2 different machines and trying many others. I love how easy it is to care for (it doesn't need as much oil as the Gammill I had rented at a LQS-therefore no "diaper" for oil) as well as how light in comparison to some others like the Gammill. I had a class at Road 2 California last year and we used Gammills in class. It felt like I really had to muscle it in comparison to my Innova. I bought a 26" with LS, since I tend to make large quilts and like to be able to quilt a larger area. I will be able to quilt my large (~18 ") on point blocks without having to roll the quilt.

I prefer to do pantos and freehand rather than computer, so I can't give you any personal opinion on the AutoPilot, since the LS is the only computerized part of my Innova. Teryl and John are wonderful and very helpful. Jason is also great.

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I Just Love My Innova

I am in Ontario Canada. I did a lot of research but I'm so thankful I chose an Innova.
I purchased my Innova18 - 10 ft basic  model from Peter Smith Trading in Toronto.
Peter personally delivered it to my home and was only a phone call away while I did my set up.
I was impressed by his no pressure, informative sales process.  From the time I ordered to having it delivered to my home was less than 2 weeks. I was totally amazed to hear about the excellent customer service.
I can't explain exactly why I chose it initially but I definitely know I made the BEST purchase of my life. I just love my Innova and enjoy every moment I spend trying out new skills and techniques.
Helen Newton in Ontario Canada

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Thank You Michael

Wow did Michael ever come to my rescue this week. I've been quilting for others now for a full year adn when I took in a lap quilt from a new customer on Monday I thought I would have a nice easy job. She picked a simple pantograph and I thought I'd have it all finished in an evening.

The first pass went easy as could be, but mid-way through the second pass I was having spots where gobs of thread were being laid down. The machine quilted about 15" of width before I discovered the problem. I thought that the machine didn't sound right and the top looked great so I looked underneath. After I picked this thread out, I tried sewing on a scrap piece adn sure enough I was getting rats nest spots.

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